Credit Card Fraud Protection Program
The Credit Card Fraud Protection Program protects an Aruba Bank cardholder against fraudulent actions for 24 hours before they report their credit card as lost or stolen. The Credit Card Fraud Protection Program covers all local and international transactions for a maximum amount of US$ 5,000 per calendar year.*
Apply for the Credit Card Fraud Protection Program when you apply for a credit card. If you don't have a credit card yet, you can now apply for a credit card.
Right for you if you want
How to claim Credit Card Fraud Protection
Cardholder Service and Assistance
Credit Card Fraud Protection ProgramCredit Card fraud with lost or stolen credit cards is a global issue that also unfortunately affects our customers. Aruba Bank is introducing the Aruba Bank Credit Card Fraud Protection Program as a means to further provide safety and security benefiting our customers. The program will cover all local and international fraudulent credit card transactions due to a lost or stolen credit card for the first 24 hours prior to reporting the credit card as lost or stolen.
* Credit Card Fraud Protection Program Terms and Conditions apply
The Credit Card Fraud Protection Program gives you the peace of mind to know that you and your co-cardholder(s) are protected.
How do I enroll in the Credit Card Fraud Protection Program?Please send an email to Card.email@example.com requesting this service. Kindly note down your credit card brand (Visa or MC) and type of card with the last 6 digits of your card number. We will enroll you into the program which carries an annual fee of $24. The Credit Card Fraud Protection Program will be automatically renewed and your credit card account accordingly charged each year afterwards.
Does the Credit Card Fraud Protection Program cover my credit card account?All personal (non-Corporate) Aruba Bank credit cardholders in good standing (applicant and co-applicants) are eligible for this service subject to the general credit card terms and conditions.
Click here to download the Credit Card Fraud Protection Program claim form and to report your Credit card lost or stolen.
Tips: Protect your card
Secure online shopping
Increase your security when shopping online with Verified by Visa or MasterCard SecureCode. These free services provides an additional user ID and password and protects your card against unauthorized use online.
Visa cardholders: Sign up now!
MasterCard cardholders: Sign up now!
Credit card issuing companies Terms and Conditions apply
- Never give out your personal PIN number and store it separate from your credit card
- Don’t lend your credit card to anyone and don’t leave it lying around
- Keep an eye on your credit card, whenever it is in use
- When you sign a receipt, draw a line through any blank spaces above the total amount
- When buying online, look for the security symbol such as an unbroken key or padlock symbol
- Regularly check the transactions on your statement and report any fraudulent or suspicious transactions immediately.
- Call during business hours the Aruba Bank Contact Center at (+297) 527-7777 or after business hours: (+1) 800 299-9842)
Aruba Bank Online and Aruba Bank Mobile
My Credit Card Online
Contact usFor questions regarding the Credit Card Fraud Protection Program, feel free to call:
During business hours (8am to 4:00pm AST):
Aruba Bank Contact Center: (+297) 527-7777
Outside business hours:
Visa Assistance Center: 800-1518 (toll free number if calling from Aruba)
MasterCard Assistance Center: 800-1561 (toll free number if calling from Aruba)