FAQ - Hard Token Discontinuation & Secure Digital Login

What is changing?

Aruba Bank is discontinuing Hard Tokens (small black device to access Aruba Bank Online^®). Customers will continue to access Aruba Bank Online^® using existing secure digital authentication options, including QR Login and Soft Token via the Aruba Bank App^®.

When will Hard Tokens stop working?

All Hard Tokens will be fully disabled by April 1^st, 2026. 

What login options are available?

Via the Aruba Bank App^®, customers can log in to Aruba Bank Online^® using:

1. QR Login – Scan and log in instantly
2. Soft Token – Generate a secure code directly from your Aruba Bank App^®

Both options are secure and replace the physical Hard Token.

What is the Soft Token?

The Soft Token is a digital authentication method integrated into the Aruba Bank App^®. It replaces the Hard Token and enables:

1. Secure login
2. Transaction approvals
3. Strong device-level security

What is QR Login?

QR Login allows you to log in by scanning a QR code displayed on Aruba Bank Online^® using the Aruba Bank App^® (QR Code Scanner).
No manual code entry is required, making login faster and more convenient.

Tutorials page: www.arubabank.com/Personal/Services/fast-and-easy-banking/aruba-bank-online/tutorials-videos

What do I need to do?

Before your deactivation date:

1. Download and install the Aruba Bank App^® (if you don’t have it yet)
2. Familiarize yourself with QR Login and Soft Token, both available in the app
3. Confirm you can access Aruba Bank Online^® using your digital login

Helpful tutorials are available. Visit our tutorials page: www.arubabank.com/Personal/Services/fast-and-easy-banking/aruba-bank-online/tutorials-videos

Business Accounts

What should I do?

Business customers may require additional setup, such as:

1. Linking multiple accounts
2. Assigning and managing user access levels
3. Main User approvals

How does setup work?

1. Main Users can manage user access directly via Aruba Bank Online^® → select User Management
2. Detailed Business User Management instructions are available on our website:
   www.arubabank.com/Personal/Services/fast-and-easy-banking/aruba-bank-online/tutorials-videos/aruba-bank-online-user-management-for-business

Where can I get assistance?

1. Contact your Account Manager
2. Reach out to the Contact Center
3. Email the Mid Office Corporate Services team at: corporateservices@arubabank.com

Our office team does not have a company mobile phone available. Are there any other ways to use a Soft Token without a mobile phone?

The Soft Token is primarily designed to work with a mobile device (such as a smartphone or tablet). If your office team does not have access to company mobile phones, there are a few alternatives you can consider:

1. Company Tablet
   If mobile phones are not available, the Soft Token can also be installed and used on a company tablet, provided it meets the required operating system version.
2. Personal Device (if permitted)
   Some organizations allow employees to use their personal mobile devices or tablets for work purposes.

Currently, the Soft Token solution is not available for desktop or web use.

Can Hard Tokens be reactivated?

No. Once deactivated, Hard Tokens cannot be reactivated. All future access will be completed using QR Login or Soft Token via the Aruba Bank App^®.

Where can I get help?

1. Tutorial videos: www.arubabank.com/Personal/Services/fast-and-easy-banking/aruba-bank-online/tutorials-videos
2. Contact Center
3. Account Manager (for business clients)
4. Secure Chat in the Aruba Bank App^® 

What are the minimum iOS and Android versions required for the Aruba Bank App^®?

To use the Aruba Bank App^®, customers must ensure their app and device meet the following minimum requirements:

1. Aruba Bank App^® version: 4.2.4 or higher
2. iOS version: 17 or higher
3. Android version: 8.1 or higher

Keeping your device and app up to date ensures optimal security and uninterrupted access to features such as QR Login and Soft Token.