Contact Center

Choose your preferred way to connect with us. Our Contact Center agents are standing by and will answer all your questions.

Available services at the Contact Center: 
  • Block a Credit or Debit card
  • Request a Travel Notice
  • Inquiries about incomplete Credit Card transactions
  • Inquiries about incomplete Smart Deposit or ATM transactions
  • Aruba Bank Online or Aruba Bank App log-in support, and more

Benefits

  • Knowledgeable and friendly staff
  • Extended hours
  • Multiple ways to connect with us

Connect with us

  • Telephone: (+297) 527-7777
  • WhatsApp chat: (+297) 592-7777
  • Facebook messenger:     Aruba Bank N.V. 
  • Email: info@arubabank.com
  • Send us your question via our Contact Us form

Extended hours

We offer assistance after office hours!  
Monday - Friday 8:00 a.m. until 6:30 p.m.
Saturday 9:00 a.m. until 5:00 p.m. 
Sunday 9:00 a.m. until 1:00 p.m.

Extended Hours available on (+297) 527 7777 or (+297) 592 7777 (Whatsapp Chat Only, no calls).

Make an E-appointment

Making an appointment at your convenience is as easy as 1, 2, 3. Make an appointment to meet with one of our representatives at one of our branches or via Video Banking. Video Banking offers the opportunity to meet with one of our representatives from the comfort of your office or home

Learn more about E-appointment

LEarn more about Video Banking

We offer assistance to our Business Customers

Our Contact Center supports our business customers who need assistance with the following services during business hours.

  • Banking Services
  • Aruba Bank Online (ABO) Services
  • Card Services
  • WhatsApp Chat Services
  • And more..

Business Customers Assistance

Our Contact Center supports our business customers who need assistance with the following services during business hours via (+297) 527 7777, via WhatsApp service, or via email at info@arubabank.com:

Banking Services 
  • Request interest letters
  • Inquire on wire transfer rejection
  • Information on Merchant services
  • Information on requirements to open a new business account 
  • Information on business loan requests
  • Guidance on Bill Payee request

ABO (Aruba Bank Online) Services
  • Assist Log-in disabled users
  • Assist on ABO modifications
  • Request ABO token replacement
  • Unlock locked ABO token
  • Assistance with Aruba Bank Online or Aruba Bank App
    
Card Services
  • Activate a new card
  • Report lost or stolen card 
  • eZCard assistance 
  • ATM, POS, and Smart Deposit Machine malfunction
  • Dispute on unauthorized transactions

We also offer after-hours assistance for the following emergency services
  • Activate new card
  • Report lost or stolen car
  • Dispute on unauthorized transactions
  • ATM, POS, and Smart Deposit Machine malfunction
  • Assistance with Aruba Bank Online or Aruba Bank App

 

 

 

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