Contact Center
Choose your preferred way to connect with us. Our Contact Center agents are standing by and will answer all your questions.
Available services in the Contact Center:
• Block a Credit or Debit card
• Request a Travel Notice
• Inquiries about incomplete Credit Card transactions
• Inquiries about incomplete Smart Deposit or ATM transactions
• Aruba Bank Online or Aruba Bank App log-in support, and more..
Benefits
Connect with us
Extended hours
We offer assistance after office hours! Our Contact Center offer Extended Hours Extended Hours available on (+297) 527 7777 or (+297) 592 7777 (Whatsapp Chat Only, no calls).Make an E-appointment
Making an appointment at your convenience is as easy as 1, 2, 3. Make an appointment to meet with one of our representatives at one of our branches or via Video Banking. Video Banking offers the opportunity to meet with one of our representatives from the comfort of your office or home.
We offer assistance to our Business Customers
Our Contact Center supports our business customers who need assistance with the following services during business hours.
Business Customers Assistance
Our Contact Center supports our business customers who need assistance with the following services during business hours.
Banking Services
• Request interest letters
• Inquire on wire transfer rejection
• Merchant services
• Information on requirements to open new business account or
• Information on business loan requests
• Perform a Bill Payee request
ABO (Aruba Bank Online) Services
• Assist Log-in disabled users
• Do ABO modifications
• Request ABO token replacement
• Unlock, locked ABO token
Card Services
• Activate new card
• Report lost or stolen card
• Request travel notice
• Balance and credit availability
• eZCard assistance
WhatsApp chat services
• ATM, POS and Smart Deposit machines malfunction
• Online Banking and Mobile App Issues
• Complaints