Contact Center

Choose your preferred way to connect with us. Our Contact Center agents are standing by and will answer all your questions. 

Available services in the Contact Center:

Block a Credit or Debit card
Request a Travel Notice
Inquiries about incomplete Credit Card transactions
Inquiries about incomplete Smart Deposit or ATM transactions
Aruba Bank Online or Aruba Bank App log-in support, and more.. 


  • Knowledgeable and friendly staff
  • Extended hours
  • Multiple ways to connect with us

Connect with us

  • Telephone: (+297) 527-7777
  • WhatsApp (chat): (+297) 527-7777
  • Facebook messenger:    Aruba Bank N.V. 
  • Email:
  • Send us your question via our Contact Us form

Extended hours

We offer assistance after office hours!   Our Contact Center offer Extended Hours
  • Monday – Friday: 8:00am until 6:30pm
  • Saturday:  9:00am until 5:00pm
  • Sunday: 9:00am until 1:00pm
Extended Hours available on (+297) 527 7777 or (+297) 527 7777 Whatsapp (Chat Only, no calls).

Make an E-appointment

Making an appointment at your convenience is as easy as 1, 2, 3. Make an appointment to meet with one of our representatives at one of our branches or via Video Banking. Video Banking offers the opportunity to meet with one of our representatives from the comfort of your office or home

Learn more about E-appointment

Learn more about Video Banking

We offer assistance to our Business Customers

Our Contact Center supports our business customers who need assistance with the following services during business hours.

  • Banking Services
  • Aruba Bank Online (ABO) Services
  • Card Services
  • WhatsApp Chat Services
  • And more.. 

Business Customers Assistance

Our Contact Center supports our business customers who need assistance with the following services during business hours. 

Banking Services
• Request interest letters
• Inquire on wire transfer rejection
• Merchant services
• Information on requirements to open new business account or 
• Information on business loan requests
• Perform a Bill Payee request

ABO (Aruba Bank Online) Services
• Assist Log-in disabled users
• Do ABO modifications
• Request ABO token replacement
• Unlock, locked ABO token
Card Services
• Activate new card
• Report lost or stolen card
• Request travel notice 
• Balance and credit availability
• eZCard assistance 

WhatsApp chat services
• ATM, POS and Smart Deposit machines malfunction
• Online Banking and Mobile App Issues  
• Complaints 


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