More than just banking 

At Aruba Bank, we understand that handling financial matters after the passing of a loved one can be difficult. Our team is here to provide support and guidance throughout this process with the utmost care and confidentiality. This service is available at all our branches.

Appointment scheduling

To ensure a smooth process, we kindly request relatives to schedule an appointment to discuss the account. Appointments can be made through the following channels:   

• E-appointment: Book an appointment via our online scheduling system.
• Contact Center: Call our customer service team for assistance.
• In-branch: Visit one of our branches for a walk-in consultation. 

make an appointment 

Required documentation for the appointment

On the day of the appointment, please bring the following original documents:  

• Death Certificate (Overlijdensakte)
• Family Tree/Genealogy (Stamboom) – Required in certain cases
• Certificate of Inheritance (Erfrechtsverklaring) – Required in certain cases
• Authorization Letter (if applicable)
• Valid Identification (for all attending relatives)

Account resolution and new account opening 

During the appointment, our bank representative will provide guidance in a private and comfortable setting:

• We will outline the necessary steps to resolve the deceased’s account.
• If a new account needs to be opened, we will provide a detailed list of the required documentation and facilitate the account opening process.

We prioritize confidentiality and compassionate support throughout this process. Our team is committed to assisting you with care and professionalism during this challenging time.