Lost or Stolen Card
Report a lost or stolen Debit Card
In the event of a lost or stolen Maestro Chip Card, please contact us immediately to block your account:
During working hours: (+297) 527‐7700 / (+297) 527‐7878
Outside of working hours:
24/7 Service: If you have subscribed to the Text Banking services you can immediately block access to your subscribed bank accounts in the event of theft or loss. Read more about Text Banking or Sign up for Text Banking
Your account will be charged AWG 25.‐ replacement fee for a new card. This fee is waived in case of a stolen card; if a police report is submitted to our office.
Report a lost or stolen Credit Card
If your credit card is lost or stolen, pease call us immediately to block your account.
During business hours (8am to 4:00pm AST): (+297) 527‐7788.
Outside business hours:
(+1) 727 570‐4881 (local rate if calling in the USA)
(+1) 866 604‐0381 (toll free if calling in the USA)