Online Claim Forms

Maestro Chip Card claim form

  • To claim a refund (charge back) on a POS terminal or ATM machine transaction done with your Aruba Bank Maestro Chip Card

Claim Form

Credit Card dispute form


  • Please print and complete this form if you are disputing a charge from a merchant which posted to your credit card.
  • Your completed form must be either mailed or faxed to us within 60 calendar days of the mailing date of your billing statement.
  • Be sure to provide all supporting documentation with your response as this will enable us to begin pursuing credit from the merchant more quickly.