Corona-News-Campaign-Banner-Main

Information and updates

We are here to help you! Amid the situation of the Coronavirus (COVID-19) we are allocating resources to ensure your personal safety as well as maintaining services you count on. We will share information with you about how we continue to operate safely and effectively in the days to come.

READ IN PAPIAMENTO

Published, April 03, 2020

Starting Monday, April 6, 2020, Aruba Bank N.V. will open its branches in San Nicolas and Camacuri from 8:00am until 11:00am.
 
We will allow 5 people at our San Nicolas branch at once and 10 at Camacuri.
 
We urge our customers to make use of our Online Banking, Aruba Bank App, ATM’s, Smart Deposit Machines, Self-Service and Drive-Thru services to maintain social distance.
 
For more information, please contact our Contact Center at 527-7777
 

Published, March 31, 2020

On Wednesday, April 1, 2020, Aruba Bank N.V.’s branch in San Nicolas will open only to attend pensioners, with previous appointment, from 8:00 am until 1:00 pm. 

Please visit our website for more information and frequent updates.
 

Published, March 30, 2020

Starting March 31, 2020, Aruba Bank N.V. will open its branches in San Nicolas and Camacuri from 8:00 am until 12:00 pm.

No more than 10 people will be allowed in the branches at once.

We urge our customers to make use of our Online Banking, Aruba Bank App, ATM's, Smart Deposit Machines, Self-Service and Drive-Thru services to maintain social distance.

For more information call our Contact Center at 527-7777.
 
Corona-FAQ-inner

You ask, we answer! 

Amid the situation of the Coronavirus (COVID-19), we are doing our utmost to keep our customers informed. 

 We are listing the most commonly asked questions here.

Available ATM's

Published March 24, 2020
We are here to help you! Amid the situation of the Coronavirus (COVID-19), we are doing our utmost to keep our customers informed of services they count on. Below please find a list of ATM’s that will continue to operate in the days to come.

Published, March 20, 2020

Please find herewith important information concerning Pensioners, credit card payments, and insurance payments for the coming period.  

  1. All pensioners that have an account at Aruba Bank N.V. and do not have an Aruba Bank Mastercard Debit with Maestro, please call 527-7777 to arrange the payment of their pension for April 1, 2020.
     
  2. Aruba Bank N.V. will apply a moratorium of 90 days on all insurance payments for customers of Aruba Bank N.V., who are unable to make their monthly payments. Only customers who are unable to make the monthly payments are encouraged to send an e-mail to Insurance@arubabank.com including: 

    1. Bank account number,
    2. First name and Surname,
    3 . Telephone number / Mobile.

  3. Customers who are not able to comply with their monthly credit card payments (have a loss of income) may send an email to Creditcardalivio@arubabank.com , including the following documents:

    1. Bank Account Number;
    2. First name and Last name;
    3. Type of credit card (Visa, Mastercard);
    4. The last 6 digits of the credit card;
    5. A copy of a valid driver’s license, cedula, or passport;
    6. A letter of your employer confirming loss of income

    Each request will be handled on a case-by-case-basis and will receive a notice of the decision.

    *Please note that the credit card in question will be deactivated during the period for which the relief has been requested and will be activated as soon as the first payment is received and/or as of July 1st (if payment is received). Customers who wish to continue with the monthly credit card payments (standing orders), can continue doing so. Corporate customers may contact their Account Manager.

 

 

Published, March 18, 2020

At Aruba Bank N.V. we care deeply about doing what we can to keep our customers and employees safe by limiting physical contact. In response to the ever-changing Coronavirus (COVID-19) situation and for the safety of our customers, employees, and the general public we have decided to temporarily close our Mainstreet Branch and Hato Branch for visitors from March 19, 2020 until further notice. Our Camacuri and San Nicolas Branches will remain open for a selective number of services. Please visit our website for more information.

All our ATM’s, Smart Deposit Machines and Night Depositories will remain operational as usual. While we are limiting access to our branches, we are reinforcing other areas to continue to deliver services to our customers via our Contact Center (527 7777) and via our website, in line with ‘social distancing’ practices. 

In the meantime, we urge our customers to use services available via Aruba Bank Online, Aruba Bank App, ATMs, services via Drive Thru’s and/or Self-Service areas. 

Please visit us again for more information and frequent updates.

We thank you for your patience and understanding.

Truly yours,
 
 
Management
Aruba Bank N.V.

Published March 17, 2020

The health of our community comes first. Our San Nicolas branch will close today at 10:30 am for extensive cleaning. We will open on Thursday, March 19th, at 8:00 am. Our ATM services will be operational upon completion of the cleaning efforts at the branch. 

#SocialDistancing #WeCare

Published March 16, 2020

In support of the Government of Aruba to urge “Social Distancing”, Aruba Bank N.V. will be limiting the amount of customers coming into the branches at once at Camacuri, Hato, San Nicolas, and Mainstreet. 

We urge our customers to use services available via our Contact Center at 527-7777, Aruba Bank Online, Aruba Bank App, and/or services via Drive Thru’s and/ or Self Service areas. 

The health of our community comes first. We thank you for your understanding. 

Please visit www.arubabank.com/corona-news for frequent updates. 

 

Published March 13, 2020

Dear Aruba Bank Customer, 

As the Coronavirus (COVID-19) situation evolves worldwide, the safety/health of our employees and customers is key. We are working hard to do everything we can to be prepared and address your concerns. 

We are: 

  • Increasing cleaning and sanitizing at our branches.
  • Disinfecting common surfaces inside our public areas more frequently.
  • We have stopped handshaking in our facilities for the protection of all. 
     
    We are following the instructions and announcements made by the DVG (Directie Volks Gezondheid) closely and making sure to implement best practices from the Panamerican Health Organization (PAHO/WHO). This includes promoting handwashing and healthy hygiene practices among our staff and customers. 

    Follow DVG via their Facebook page at: https://www.facebook.com/desparuba/ to stay up to date. 
     
    Thank you for your continued loyalty. 

    Truly yours, 


    Management
    Aruba Bank N.V.

loading...