Distribution of the new Mastercard Debit
Welcome to Aruba Bank’s Mastercard Debit distribution page
Starting September 22, 2025, Aruba Bank will begin the process of distributing Mastercard Debit cards, providing you with a seamless experience anywhere Mastercard is accepted.- Find all the information you need to ensure a smooth transition
- Explore our resources to stay informed and ready for the future of hassle-free banking
Distribution Timeline
The distribution of Mastercard Debit only cards will be conducted in order of first name, starting September 22, 2025 and continuing until November 21, 2025. To ensure you receive your card in a timely manner, please keep an eye on our registered email regarding the specific dates for your pick-up.
Location & Opening Hours
- Card Pick-up Center at EPB HATO
- Monday to Friday from 9am to 5pm
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Important Information
- Bring a valid ID when picking up your card.
- If someone else is picking up the card, they must bring: A signed authorization form and a copy of the customer’s valid ID
- If a customer already received a new card between January and August 2025, they do not need to pick up another card.
- If their card expires in September 2025, it must be picked up at the Aruba Bank Hato Branch, as mentioned in a prior email.
- This distribution is only for cards expiring from October 2025 onward.
FAQs distribution New cards
Why is Aruba Bank replacing Maestro cards?
We are replacing Maestro cards as part of a global transition by Mastercard, which is discontinuing the Maestro system. Since you already have a Mastercard Debit you will not experience any major changes.
When and where can I pick up my new Mastercard Debit?
Pick-up will begin in September 2025, and you will be notified by email of the exact date based on your first name . Pick-up will take place at EPB Hato.
What do I need to pick up my card?
Your valid ID
Can I still use my Maestro card?
Yes, you can continue using your Mastercard Debit with Maestro card until you pick up your new Mastercard Debit only card or until your card with the Maestro logo expires.
Where do I activate my new card?
The new card will be activated once the customer completes their first transaction using their EXISTING PIN. There is no need to call the bank to activate the new card. Please keep this in mind!
Once the new card is activated, you can no longer use the old one.
Can I use the card without activating it with the correct PIN?
No, the debit card must be activated using the correct existing PIN. It will only activate upon successful use withe the right PIN at an Aruba Bank ATM or Point of Sale (POS) terminal.
What should I do if my card displays an incorrect PIN message?
If your card indicates an incorrect PIN, please follow the standard procedure by contacting our Contact Center via phone or app.
What if I don’t remember my PIN?
If you cannot recall your PIN, you will need to request a PIN reprint. This can be done through our Contact Center or at any Aruba Bank branch.
What should I do if my address is incorrect?
For this mass re-issuance project, an address update requires completing a standard form and submitting one of the following official documents as proof of your current address:
- A valid government-issued identification (Papel di senso AWG 5)
- Recent bank statement
- Utility bill (electricity or telephone)
- Any official document that clearly shows your correct address
Please ensure all documents are current and match the new address you wish to register.
What if I'm a non-resident customer?
Non-resident clients will be guided by our Platinum Banking team. Please contact them for personalized assistance at platinum.banking@arubabank.com.
What are the options for students living abroad?
Students residing abroad may:
- Authorize a parent or guardian to collect the card on their behalf. This requires a signed authorization letter and copies of both the student’s and the authorized person’s valid IDs.
- Request international delivery of the debit card. For this option, the student must confirm their mailing address in our system and submit a valid ID. Address confirmation should be emailed to: maestro-sunset@arubabank.com.
Can I pick up a new (non-reissue) card at the EPB Hato distribution center?
No, only cards issued as part of the mass re-issuance project are available for pick-up at the EPB Hato location. Cards related to new accounts, replacements for lost/stolen cards, or compromised cards will continue to be handled at our branch locations.
Your New Mastercard Debit
The Aruba Bank Mastercard Debit offers you a Superior Experience by combining fast payments, worldwide acceptance, and 24 – hour banking.
Your benefits include:
