FAQs

Why is Aruba Bank replacing Maestro cards?

We are replacing Maestro cards as part of a global transition by Mastercard, which is discontinuing the Maestro system. Since you already have a  Mastercard Debit you will not experience any major changes.

When and where can I pick up my new Mastercard Debit?

Pick-up will begin in November 2024, and you will be notified of the exact date based on your card’s expiration date. Pick-up will take place Aruba Bank Express branch in Main street.

What do i need to pick up my card?

Your valid ID

Can I still use my Maestro card?

Yes, you can continue using your Mastercard Debit with Maestro card until you pick up your new Mastercard Debit only card or until your card with the Maestro logo expires.

Where do I activate my new card?

The new card will be activated once the customer completes their first transaction using their EXISTING PIN. There is no need to call the bank to activate the new card. Please keep this in mind!
Once the new card is activated, you can no longer use the old one.

Report a lost or stolen card

Call us at (+297) 527 7777 or if you subscribe to our text banking services, text ‘Blockcard Lost’ (to block permanently) or ‘Blockcard Temp’ (to block temporarily) to ‘7777’ and follow the instructions in the text banking application. For after office hours assistance please visit our website for more information.