Corona News Available Services

BANKING-BY-APPOINTMENT

  • Withdrawals: via ATM’s. In case a customer does not have a debit (ATM) card, contact the bank between 8:00 am and 3:00 pm, at 527-7888, 527-7959 for an appointment.
  • Customers with deposits > AWG 10,000 and coin deposits can use the Deposit-on-the-go service located at our Hato Branch. The service is available between 8:00 am and 3:00 pm, or via appointment at 527-7930, 527-7984 or Moneycenter@arubabank.com
  • Change of denomination, appointments can be made between 8:00 am and 3:00 pm, at 527-7930, 527-7984 or via Moneycenter@arubabank.com from 8:00 am
  • Pick up of ABO token: by appointment between 8:00 am and 3:00 pm via Corporate.banking@arubabank.com
  • Safe locker access at Hato and San Nicolas can be arranged through an appointment between 8:00 am and 3:00 pm via Safelocker@arubabank.com

DEPOSIT-ON-THE-GO

  • Customers who need to make deposits greater than AWG.10,000, or deposit coins, are now able to do so via the Deposit-on-the-go! facility at Hato. 
  • Outdoor signage has been provided for guidance (follow the red arrows). Parking spaces are available in front of the Deposit-on-the-go facility. 
  • For the safety of our customers, the area is monitored by security cameras 24/7. Bags are available for deposit and must have the name/last name, the total amount of deposit, and account number of the customer. The location is open between 8:00 am and 3:00 pm, customers may also make appointments between 8:00 am and 3:00 pm, at 527-7930, 527-7984 or via an email to Moneycenter@arubabank.com

CASH SERVICES
Only limited teller transactions at Camacuri and San Nicolas:

  • Withdrawals > AWG 4,000. (All other withdrawals to take place via the ATM)
  • Deposits > AWG 10,000 via Deposit-on-the-go. (All other deposits to take place via Smart Deposit Machine)
  • Third-party payments: Via Aruba Bank Online/ABO, Aruba Bank App or Customer Service Kiosk (Kiosk available at Camacuri and San Nicolas from 7:00 AM until 9:00 PM)
  • Utility bill payments: Via Aruba Bank Online/ABO, Aruba Bank App or Smart Deposit Machine (Smart Deposit Machine available at Camacuri, San Nicolas and Paseo Herencia from 7:00 AM until 9:00 PM)
  • Swift transfers: Aruba Bank Online/ABO, Customer Service Kiosk (Kiosk available at Camacuri and San Nicolas from 7:00 AM until 10:00 PM)
  • Change for corporate clients: sent request through email to Moneycenter@arubabank.com

    CUSTOMER SERVICE
  • Account opening for customers: Through Aruba Bank Online
  • Loan requests for emergency services are available via www.arubabank.com
  • Address/ email/ telephone change: via Contact Center 527-7777
  • Credit card queries: Contact Center at 527-7777
  • Balance inquiry: Contact Center at 527-7777, Aruba Bank Online, Aruba Bank App, Text Banking
  • Overdraft facility: Customer Service Kiosk (Kiosk available at Camacuri and San Nicolas from 7:00 AM until 10:00 PM) 
  • Request for new ATM card: Contact Center at 527-7777. Card will be delivered through courier
  • Request for pin code MasterCard Debit with Maestro: Contact Center at 527-7777. The card will be delivered by courier
  • Lost or stolen cards: Contact Center at 527-7777 
  • Text Banking request: Via Contact Center at 527-7777 or Customer Service Kiosk (Kiosk available at Camacuri and San Nicolas from 7:00 AM until 10:00 PM)
  • Requests for grace period: acceptance form available online. Click here to complete the Acceptance Form

    RECEPTION SERVICE 
  • Bank checks
  • Pick up of ABO tokens: Camacuri Branch 

    SAFETY DEPOSIT BOX
    Access at Hato and San Nicolas can be arranged through an appointment between 8:00 am and 3:00 pm via Safelocker@arubabank.com

    PLATINUM BANKING

    Platinum Banking customers may contact their account managers directly or send an email to Platinum.banking@arubabank.com

    CORPORATE BANKING
    Corporate Banking customers may contact their account managers directly or send an email to Corporate.banking@arubabank.com

    INSURANCE
    We will continue providing service for Car Insurance, Claims, Payment arrangements, and any other type of emergency service.
    You may email us at Insurance@arubabank.com or contact us at 527-7894 or 527-7895.

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